Working together

Working together is a particularly successful way to achieve results in the field of traffic and transport. In order to promote such collaboration, process management is essential. Our strength lies in our traffic and process management based expertise.

Combination of process and contents
More and more clients and organisations in the field of traffic and transport seek co-operation with our process managers. This is because many traffic management issues are so complex that they need to be tackled in a multi-disciplinary way. Creating support is therefore becoming increasingly important. Our specific contribution is that we know how to get people together, how to get them working together and what methods and tools can be used. We also use our educational expertise combined with the technical knowledge of DTV Consultants. Our traffic management background offers added value in traffic and transport related processes. This can result, for example, in workshops and interactive sessions for planning and decision-making.

Discovering the underlying issue
For us, process management begins by discovering the underlying issues and the underlying goal. Once these are clear, trust can be created. Our approach avoids endless discussions purely aimed at communicating a particular position. Instead, we ask about the background, why the different parties feel specific issues are so essential and what is really important. We strongly believe in a pathway in which those involved acquire insight into the real problem and agree on a joint approach.

We divide the theme Process Management into facilitating group processes and managing planning processes.

Facilitating a group process
When facilitating a group process, we guide reflections and discussions. We apply problem-solving group techniques that result in a common view and/or decision. During this process, we focus on team development, individual behaviour and organisation culture. In order to facilitate a group process, our process managers use different methods, depending on the goal.

The critical-incidents method is a dynamic approach aimed at determining critical success factors. As part of the Spatial Development and Mobility programme, we charted needs, consequences, requirements, competences and possible learning activities together with various educational organisations

In a work studio, people arrive at a solution by sharing their knowledge with others. This is often knowledge that they take for granted, but that may open other people's eyes (to make implicit information explicit). For example, the studio was used when deciding on a location and design for an access road to a big business park in the province of Zeeland. Although the province, the municipality, the fire service and industry initially had very different ideas, the studio facilitated finding a joint solution.

A process can also be accelerated through intervision. This method enables people working together on a project (colleagues or people from other organisations) to learn from each other. With intervision, they study a problem. By following the method, they acquire insight into the actual problem. They then receive tips and tricks from other parties involved. This method is used in various training programmes at the NOVI Traffic Academy.

Managing a planning process
Managing a process can mean facilitating the group process. But it can mean more than just that, i.e.: managing the whole project itself. The process then ensures that the project is actually implemented, that the right people are involved in the right way and that support is created. The process in which the content is created is then just as important as the traffic content of a project: no process, no project. The more complex a project, the more important the process.

We managed a planning process for the municipality of Tilburg, where there had been complaints about traffic control installations in the city. Together with the residents, our process managers analysed the complaints. Our traffic control engineers then proposed various traffic measures which were presented in an appealing way during a meeting, to the great satisfaction of all those present.

Residents and businesses from the municipalities of Loenen, Maarssen and Breukelen reached agreement on reducing the impact of emissions by traffic in these municipalities. In this collaborative project, we coordinated the implementation, managed the process and facilitated communication. In the end, the residents and entrepreneurs signed a Memorandum of Understanding to transform their project ideas into concrete actions. A great result, whereby we built the bridges between the various parties involved, but the ideas and the solutions came from the people themselves. And particularly that is the strength of process management.

More information?

For further information
please contact
Allard Visser
31 (0)76 513 6600